Shipping Policy

Order Tracking

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your shipment's progress in real-time.

Possible Delays

While we strive to deliver your orders on time, please note that delays may occur due to:

• Public holidays and weekends
• Extreme weather conditions
• Courier service operational issues
• Remote or hard-to-reach locations
• High order volumes during peak seasons

We appreciate your patience and understanding in such circumstances.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is complete and accurate. If a delivery fails due to an incorrect or incomplete address, the following may apply:

• The courier will attempt to contact you for address clarification
• Additional shipping charges may apply for re-delivery attempts
• If the package is returned to us, you will be responsible for re-shipping costs
• Refunds will be processed after deducting shipping and handling fees

We recommend double-checking your address before placing an order.

Damaged or Lost Packages

We take great care in packaging your orders. However, if your package arrives damaged or goes missing:

• Damaged Package: Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.
• Lost Package: If your tracking shows the package as delivered but you have not received it, please contact us within 7 days. We will investigate with the courier and resolve the issue.

Your satisfaction is our priority, and we will work to resolve any shipping issues promptly.